Thank you for shopping at gonzoquestexplorer.com! We want you to have a satisfying experience with our products. If you need to return an item, please carefully read and understand our Return Policy.

1. Returns

1.1 Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.2 Time Frame
You have 14 days from the date of purchase to initiate a return. After this period, we may not be able to process your return.

2. How to Initiate a Return
To initiate a return, please follow these steps:

2.1 Contact Us
Contact our customer service team with your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed.

2.2 Packaging
Securely package your item in the original packaging, including all accessories and documentation that came with the product.

2.3 Shipping
Ship the item to the address provided by our customer service team. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

3. Refunds

3.1 Inspection
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

3.2 Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

3.3 Late or Missing Refunds
If you haven't received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted.

4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

5. Non-Returnable Items
Certain items are non-returnable, including:

Gift cards
Downloadable software products
Personalized items

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance.

7. Contact Us
If you have any questions about our Return Policy, please contact us.